I ran into a scenario where I needed to reset the count element in my Call Studio app.
I have done some checking and I can't seem to find any way to do this.
Does anyone know of a way to reset a Count element to a new starting value?
Solved! Go to Solution.
If you use the data tab of the Counter element to set the Element Data
(not Session Data) named 'count' to a value and select Create Before,
and press Add --
It's going to execute the data tab EVERY time you visit the Counter
element. So, it'll reset the counter every time it executes.
So you'd need to figure out a way around that - unless you want to reset
the count each time it executes, which seems to obviate the need for a
I was using session data for the starting value, but after the first time through the counter the element just kept increasing by one based on the starting number. When I would reset the session var to '1' nothing changed and it just kept going. I am using v8.5. I'll play around with resetting the data a little more and see if anything changes.
If you want to use counter, the process I suggested works fine. I have tested it. You can also use alternative option as suggested by Janine. I am not a big fan of counter element and use my own.