Courtesy Call back Report Details

[fazil.chida]

Hello ,

Do we have any document related to CCB report. Like details explanation about the each columns for callback current, historical, queue, event tables. 
Please share it will be very helpful.

Thanks.

[bill.king1]

Yes, there are several Courtesy Callback reports that Cisco provides that you can use in CUIC. Here's some information about them.
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/customer_voice_portal/cvp12_0/configuration/guide/ccvp_b_reporting-guide-for-cvp-1201/ccvp_b_reporting-guide-for-cvp-1201_chapter_011.html#CCVP_RF_CC6FE905_00

[fazil.chida]

Hello Bill, 

Thanks for sharing the doc. Can you also share the link where it gives description about eventypeid and CauseID. 
This will be very helpful for me to create the custom report.

[bill.king1 · Accepted solution]

It is touched on in the CVP reporting guide (link below). Also, did you try and see if the built in help for the report gives you what you need?
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/customer_voice_portal/cvp_12_5/configuration/guide/ccvp_b_1251-reportingguide-cvp/ccvp_b_1251-reportingguide-cvp_chapter_011.html 

[fazil.chida]

Hi Bill, 
Thanks for the link, this will be helpful. I will work on it and let you know.