Does anyone know what is wrong and/or why when we have implemented Courtesy Call Back it will pass all the validation tests and sends it to the CallBackEngine on the VXML application and in there on Intercept Caller Hang Up I get and error. However, there is no extra logging to see what the error might be. I literally get:
Then on the caller's end it just plays dead air until I hit the default timeout on the VxmlGateway. I know something isn't talking back to the vxmlgateway but I don't know what. Any help would be great!
This may sound basic, but double check your voice ingress and voice VXML gateway configurations. For instance, is the survivability service configured correctly, did you call it so that it is active, is the VXML .TCL script deployed and called, etc.?
But actually after going through the debug logs on our ingress gateway turns out our provider was rejecting our SIP INFO message. So whomever reads this and has the same problem make sure your service provider can accept SIP INFO messages.
I'm want to video conference from a Cisco Web Room Kit Pro end point to Virtual Webex and have my customers be able to view/collaborate via Microsoft Teams. What licenses would be required to make this happen?
I am new to UCCX and was just asked to change the queue. Need help designing the new queue. Existing queue:Has 6 agents and all part of the same group. New queue requirements: - Split them into two groups (Group 1 and Group 2)- Put IVR in t...
Hey all, Is there a feature that would allow me to disable file transfers, remote control or chat capabilities directly on the Webex Desktop app? Our goal is to restrict these features so that when we connect to an external Webex site from our local ...