I am trying to create an administrator controlled Cancel feature for courtesy callback. I wanted to see how to do 3 things as it relates to purging calls.
Purge all callbacks - This routing control value at the time of the initial callback setup in callbackwait. Changing the routing control after the call is waiting for a callback does not work. The routing control value is checked right before the "Is callback Ready" decision element in callbackWait.
Purge all callbacks for a specific Queue
Purge calls for a specific Call id or Surrogate ID
Has anyone done this?
