When I tested Courtesy Callback, I only get offered a option to leave a callback if the EWT is 900 seconds (15 mins) or more.
This seems to be a setting within the CVP Reporting server?
The CVP Call Studio App "CallbackEntry" uses a Validate Step which queries to the Reporting server. If it gets to offer a callback option or not.
I could not find a way to configure this to a lower value?
e.g. if I wanted to offer a callback if the EWT was 10 minutes or more - e.g. change the default min EWT of 900?
Can I just skip the Validate step in the Call Studio App and offer callback anyway (within the CallbackEntry app)?
Solved! Go to Solution.