CRA 3.0(2) Obtaining Session Id

[andrewpasetti]

Hello,

I would like to obtain the id issued the session that is created by the calling contact. The Get Session Info function only shows the attributes Active and Creation Time. Is the session id available using another method? Perhaps someone can suggest a solution.

Thanks,

Andrew Pasetti

[yogeswar]

Hi,

Steps for retriving the SessionID of the call is as follows

1. Define a variable Session_Info of datatype Session.

2. Define a long variable SessionID to store the Session number.

3. Use "Get Contact Info" step and set its properties as follows

Contact : Trigerring Contact

Attribue Session : Session_Info

4. Use "Get Session Info" step and set its properties as follows

Session : Session_Info

Identifier : SessionID

5. SessionID stores the value of the session number of the call.

For more details, refer the Cisco Editor Step Reference Guide

http://www.cisco.com/univercd/cc/td/doc/product/voice/sw_ap_to/apps_3_5/english/admn_app/step.pdf

Regards

Yogi