I want to create a custom HotLink element in call studio, is it possible ? why I need this, because a hotlink which listens "don't know" globally and throws a new event named as last menu name it visits / element the hotlink invoked. That means at a menu for say "xyz" , if user says I don't know, then custom hot link listens this globally , and this hot link throw an event with name as "xyz". I did achieve this through local hot link as it allow substitution for throwing event , but using hot link element it can't be done as hot link element not allow substitution for event name. That's why I want to customize hot link element. Please refer below screen shots , the first one using local hot link which is successful, the second one is using hotlink element , gives error as it doesn't allow substitution.local hot linkhot link element
I think I found another one. For brevity, I'm stripping the soap headers.First, I'm creating a new line using addLine <line>
I need to have a notepad with some saved text to pop up with an incoming call hit to our call center. I am aware of the thick client screen pop gadget, I am working on seeing we can change that to fit our needs. I am unsure to change to get this working
HiWe have UCCX and are using cisco finesse. We have deployed popup screen feature on finesse and it is working fine, but we have a problem. It does not create new tab for each call that is handled and every new call over writes the call info with the new ...
Hi there, Suppose Agent001 is in Ready(userstate) state while Agent002 is in Not_ready(userstate) state. Agent002 makes call to Agent001,Agent001 answers the call & now they are in Talking(userstate) state...