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Creating a Call Trend Report in CUIC? Is the Standalone CUIC Version worth building?

Has anyone had success creating a custom report that shows call trends over time in CUIC? I've built reports that contain CSQ call volume totals in the all fields report but I can't seem to build one out that outputs trends over a certain date range.

As a side questions, are there more options for custom reports having a standalone CUIC? We're licensed for this and I was wondering if there are any benefits? We are running UCCX 11.6.1.10000-51 ES01.

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Re: Creating a Call Trend Report in CUIC? Is the Standalone CUIC Version worth building?

If we have Standalone CUIC version(Premium), we can be able to create custom reports by our own. If Report Definition is available we can create day wise Call Trend Report. 

Thanks and Regards,
Sathiya Kumar V M
CUIC Developer
Beginner

Re: Creating a Call Trend Report in CUIC? Is the Standalone CUIC Version worth building?

Hello Sathiya Kumar,

We are in the same situation, running the standalone CUIC Premium with available Report Definitions. Do you happen to have any documentation or can walk me through how to create the Call Trend Report? We are looking for weekly/monthly trends.

 

Thank you!

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