Has anyone had success creating a custom report that shows call trends over time in CUIC? I've built reports that contain CSQ call volume totals in the all fields report but I can't seem to build one out that outputs trends over a certain date range.
As a side questions, are there more options for custom reports having a standalone CUIC? We're licensed for this and I was wondering if there are any benefits? We are running UCCX 220.127.116.1100-51 ES01.
If we have Standalone CUIC version(Premium), we can be able to create custom reports by our own. If Report Definition is available we can create day wise Call Trend Report.
Hello Sathiya Kumar,
We are in the same situation, running the standalone CUIC Premium with available Report Definitions. Do you happen to have any documentation or can walk me through how to create the Call Trend Report? We are looking for weekly/monthly trends.