Creating custom call disposition in UCCX 10.5

[mnkojima]

Is it possible to create a call classification besides 'handled' and 'abandoned'? My customer wants that, if the caller hangs up before 5 sec, the call to be classified as 'invalid' and, therefore, not affect their metrics.

[Chris Deren · Accepted solution]

To my knowledge there is no way to create another disposition, here is similar thread and some workarounds:

https://supportforums.cisco.com/discussion/10166396/abandoned-calls

[mnkojima]

Thank you very much Chris.

[Aaron Harrison]

Another approach would be custom reporting - create a custom one that picks out these short calls and excludes them from your abandons.

Aaron