CRS Administration Service Crashed

[rehan_uet]

CRS Administration sevice is crashed on primary UCCX server, how it can be recovered?

The UCCX version is "Cisco Application Administration - 5.0(2)_Build064"

Screen shot is attached for further details

[Aaron Harrison]

Hi

Have you restarted this server? It looks like it is running as the secondary (not the S next to CRS Engine) so you can do this without causing service issues.

If it doesn't come up after a reboot, see this doc: http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_tech_note09186a0080544954.shtml

There may be a procdisabled key set to 1 for the admin process - this gets set if it crashed a few time consecutively.

Aaron

Please rate helpful posts..

[Karthik Sivaram · Accepted solution]

hi Rehan,

On IPCC server goto Start>Programs>Cisco CRS Administrator>Cisco CRS

Serviceability Utility>Select Process Activation Tab> Select CRS

Administrator Process from the drop down and click enable.

And then you need to restart the "Cisco CRS Nodemanager" from window

services. Right click on My Computer>Manage>Services and

Applications>Services

Note:Restart of that service will have service interruption.

Hope this helps!

Thanks,

Karthik

[rehan_uet]

Hi Karthik

Thanks for your support, issue resolved.

[Karthik Sivaram]

hi Rehan,

Glad to know that your issue is resolved.

-Karthik