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CRS Historical Reporting - Seperate Calls Handled

mikemccann
Beginner
Beginner

Hey guys, i'm running CRS Historical Reports v4.0(4.14), and am making modifications to some of the canned reports. one of the reports that i've been asked to change is the Contact Service Queue Activity Report.

Our agents are using their acd lines to make outgoing calls. are these out going calls tracked in the Calls Handled column on the above report? if so is there an easy way separate them? basically like is done in the Agent Call Summary Report? but for the CSQ's instead?

thanks

mike

1 Reply 1

owillins
Frequent Contributor
Frequent Contributor

To assign privileges to a Cisco CallManager user who needs historical reporting privileges, perform these steps:

Log in to the historical reporting client with the user name of the Cisco CallManager user. A dialog box appears, asking if the user wants to set the privileges in CRA Administration.

Click Yes. The historical reporting privileges page appears.

Assign historical reporting privileges to the user. The proper LogLevel (3) is required.

Note: The user maintenance and historical users pages use the same underlying directory Application Program Interface (API).

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