cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Announcements

531
Views
0
Helpful
1
Replies
George Phillips
Beginner

CRS Historical Reports

We are running IPCC 5.0. Running Agent Detail reports (24 hour) for one of our CSQs is taking a very long time. What used to take a few minutes, now takes over 20 minutes. I have tried to run the same report from another PC loggeed in as another user and the report takes the same amount of time to run. The unusually long time to run is only happening with two of our nine CSQs. What could be causing the delay?

1 REPLY 1
Andrew Skelly
Rising star

If the number of agents and volume of calls has increased in those queues, that could cause them to take longer to run.  Also remember, historical report is running on the actual server, so if call volume is high, you're taking away from the server, would could cause the reports to run longer.  If you are running the report daily for the previous 24 hours, try scheduling the report to run at your slow time of day (3am for example).  That will put less stress on your server, plus it will be waiting for you when you come in in the morning.

Please rate helpful posts by clicking the Chuck Taylor logo!
Content for Community-Ad