12-03-2009 04:13 PM - edited 03-14-2019 04:56 AM
I'm trying to have an AA.aef script with five options, you know something like: press 1 for Marketing, press 2 for Management, ....and press 5 for Customer Service. The problem is that the internal phone extensions start with 5xxx. Is there a way to have the fifth option on the aa menu and also allow the caller to dial the extensions directly?
12-03-2009 04:54 PM
you can use 5 as your option however when you are using 1-5 or the 5xxxx you do a check so you should either use 5xxxx or use one of the 5 extension on the main menu and chose a option for dial by name or extension.
selection 1 can be sub menu and any other 5 digit will be your extions. The best practice is to seperate out the direct extension dial to a sub menu and have main menu with top options 1,,2,3....so on.
If you are good with CRS you can get direct dial and all 5 options but its bit work and lot of script work not really recommended and in long run its not worth it.
hope it helps. Please rate helpful posts.
12-04-2009 05:49 AM
Thanks for your tip abdulbaseer. I had thought about creating a sub-menu if you want to dial the extensions directly. However I would like to know how to make it without the sub-menu. If you know how to do it would you please post it, I know it may be a lot of work but I don't want to remain with the doubt. Thank You in Advance.
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