Crystal Reports Developer Edition version(s)

[jrsteele21]

Will Crystal Reports Developer Edition version 10 work with IPCC Express 3.1 when creating custom reports. The documentation that I can find says "you must use Crystal Reports Developer Edition version 8.5 to create the reports."

gracias!

[venkasub]

Hi,

Crystal Reports 8.5 (Developer or Professional Edition) is needed for report creation.

You may find the following links useful for IPCC Express Historical Reporting(HR):

Cisco CRA HR User Guide

http://www.cisco.com/univercd/cc/td/doc/product/voice/sw_ap_to/apps_3_1/english/agents/hr_user/index.htm

Cisco CRA Database Schema

http://www.cisco.com/univercd/cc/td/doc/product/voice/sw_ap_to/apps_3_1/english/admn_app/schema/index.htm

creating custom reports for IPCC Express:

http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_programming_reference_guide09186a00801bbed0.html#1021938

Regards

Venkat

[yogeswar]

Hi,

From the IPCC Express 3.1(3) Release notes:

If you create your own custom reports, Cisco recommends that you use Crystal Reports Developer Edition version 8.5. If you will integrate

custom reports with the Cisco CRA Historical Reporting system, you must use Crystal Reports Developer Edition version 8.5 to create the reports.

http://www.cisco.com/univercd/cc/td/doc/product/voice/sw_ap_to/apps_3_1/english/admn_app/relnote/rel_313.htm

Currently we haved only tested with Crystal Reports 8.5 and hence the same is supported.

Regards

Yogi