CSD 10.6(1) SU2 install issue

[shridhar reddy]

Hi ,

We had Uccx 10.5 in the lab, and have upgraded to Uccx10.6(1) SU2, post upgrade

• Have installed Cisco Unified CCX Client Configuration tool
• Have installed Cisco Agent Desktop and agent login working fine
• I see below error  while installing Cisco Supervisor Desktop

[D_Lebedev]

Hi,

It seems this issue is pc based.CCX seems to be in order.

To be sure,try uninstall manually all desktop suites according to ver 10.5 and try install ver 10.6 suite components again.

Hope it helps.

[shridhar reddy]

Hi,

Thanks for your response!

I did uninstall 10.5 desktop suites on my PC but still facing same issue.

Thanks

Shri

[HARIS_HUSSAIN]

Uninstall Cisco Agent Desktop and Run only Cisco Supervisor Desktop as and Administrator

[D_Lebedev]

Hi,

This error is MSI 1605 error.

http://www.itninja.com/question/help-with-msi-1605

There is something wrong with previous installation of the software.