CSD agent statistics not reseting

[gpworld]

Experiencing an issue with CSD.  All agent statistics are accumulating and not reseting.  Have tried reseting daily stats on reporting menu.  Also wallboard is displaying proper daily statistics.  CSD is using the default layout.  Anyone else seen this, fixed this?  Is there a setting somewhere that i am unaware of?

[gpworld]

FYI this is Version 10.6

[Leo Salcie Tejeda]

Did you try resetting the CSD service on UCCX?

[Rahil Rakhangi]

Please reset the below services:

1. Cisco Desktop Enterprise Service.
2. Cisco Desktop Call/Chat Service
3. Cisco Desktop Sync Service
4. Cisco Desktop Recording and Statistics Service

If the issue is not resolved then I have seen cases in which an Engine restart has fixed such issues.

Regards,

Rahil

[Chakshu Piplani]

Kindly check if CCX database service is running and inservice on both nodes of CCX server if HA.If thats is ok, try restarting Cisco Desktop enterprise service and recording and statistics service.

Regards,

Chakshu Piplani

Please rate helpful posts and mark correct answers.

[Ravi Shankar Pandit]

If you are getting same behavior in RTR then this could be BUG CSCuq61371

<B>Symptom:</B>
Real Time Reporting and CSD stats are not cleared at Midnight
you will see that the CSQ  Cisco Unified Contact Center Express Stats in Real Time Reporting will display data for multiple days.
This may also be seen in Cisco Supervisor Desktop CSQ - Summary

Unified CCX Engine logs show:
NumberFormatException: For input string:

<B>Conditions:</B>
turn on ICD_RTDM debugging to Debugging1 and XDEbugging1 in the UCCX Engine trace configuration.

after a midnight routine fails to clear stats collect the UCCX Engine(MIVR) logs for the 23:30:00 to 00:30:00

check the logs for:
%MIVR-EXECUTOR_MGR-4-EXCEPTION:java.lang.NumberFormatException: For input string:

<B>Workaround:</B>
Find the reason for the stuck contact - (resolution)

restarting the engine will clear the stats