07-23-2015 10:29 AM - edited 03-14-2019 03:02 PM
Experiencing an issue with CSD. All agent statistics are accumulating and not reseting. Have tried reseting daily stats on reporting menu. Also wallboard is displaying proper daily statistics. CSD is using the default layout. Anyone else seen this, fixed this? Is there a setting somewhere that i am unaware of?
07-23-2015 10:30 AM
FYI this is Version 10.6
07-23-2015 05:28 PM
Did you try resetting the CSD service on UCCX?
07-30-2015 02:04 AM
Please reset the below services:
If the issue is not resolved then I have seen cases in which an Engine restart has fixed such issues.
Regards,
Rahil
07-26-2015 03:16 AM
07-30-2015 05:28 AM
If you are getting same behavior in RTR then this could be BUG CSCuq61371
<B>Symptom:</B> Real Time Reporting and CSD stats are not cleared at Midnight you will see that the CSQ Cisco Unified Contact Center Express Stats in Real Time Reporting will display data for multiple days. This may also be seen in Cisco Supervisor Desktop CSQ - Summary Unified CCX Engine logs show: NumberFormatException: For input string: <B>Conditions:</B> turn on ICD_RTDM debugging to Debugging1 and XDEbugging1 in the UCCX Engine trace configuration. after a midnight routine fails to clear stats collect the UCCX Engine(MIVR) logs for the 23:30:00 to 00:30:00 check the logs for: %MIVR-EXECUTOR_MGR-4-EXCEPTION:java.lang.NumberFormatException: For input string: <B>Workaround:</B> Find the reason for the stuck contact - (resolution) restarting the engine will clear the stats
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Kindly check if CCX database service is running and inservice on both nodes of CCX server if HA.If thats is ok, try restarting Cisco Desktop enterprise service and recording and statistics service.
Regards,
Chakshu Piplani
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