05-28-2012 07:40 AM - edited 03-14-2019 09:57 AM
Hi,
We are running CUCM 7.1.5 and UCCX 7.0.(2). I want to have some kind of notification(Email, agent, phone screen, ect...) for supervisors or agents when call is in queue and agents are in "logged out" or "not ready" state. Is this possible?
05-28-2012 07:47 AM
Hi
You can do some basic notificaiton (dialog boxes, sounds etc) from the Supervisor app by configuring 'workflows' (in one of the dropdown menus in the app). It only looks at basic queue depth/queue time stats though.
Anything more complicated would need to be done in your scripts - i.e. use a 'Get Reporting Stat' step to collect agent state info, callers in queue etc and then use a 'send email' step to send the notification.
Aaron
05-28-2012 08:50 AM
you could look at using a wallboard : https://supportforums.cisco.com/message/3618781#3618781
Brian
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