CSQ Reports with Multiple lines for same CSQ

[Matthew Martin]

Hello All,

UCCX: v10.6.1

I've noticed a few times now that when running a Contact Service Queue report we'll see multiple lines for the same CSQ.

I read on a different post that this can occur when, during your report range you selected a setting for that CSQ was changed. For example if you changed the Service Level, enabled/disabled auto work, etc..I assume this also applies to modifying the skill settings applied to a CSQ, like Resource Selection Criteria, Minimum Competence, etc...?

Are there any other reasons the report would show multiple lines/entries for the same CSQ, other then changing settings for a CSQ?

Thanks in Advance,

Matt

[Mike_Brezicky · Accepted solution]

As far as I recall, I have only ever seen the dual entry when making setting changes on the CSQ. Never seen for any other reason.

[Matthew Martin]

Thanks Mike.

-Matt