I've noticed a few times now that when running a Contact Service Queue report we'll see multiple lines for the same CSQ.
I read on a different post that this can occur when, during your report range you selected a setting for that CSQ was changed. For example if you changed the Service Level, enabled/disabled auto work, etc..I assume this also applies to modifying the skill settings applied to a CSQ, like Resource Selection Criteria, Minimum Competence, etc...?
Are there any other reasons the report would show multiple lines/entries for the same CSQ, other then changing settings for a CSQ?
I'm want to video conference from a Cisco Web Room Kit Pro end point to Virtual Webex and have my customers be able to view/collaborate via Microsoft Teams. What licenses would be required to make this happen?
I am new to UCCX and was just asked to change the queue. Need help designing the new queue. Existing queue:Has 6 agents and all part of the same group. New queue requirements: - Split them into two groups (Group 1 and Group 2)- Put IVR in t...
Hey all, Is there a feature that would allow me to disable file transfers, remote control or chat capabilities directly on the Webex Desktop app? Our goal is to restrict these features so that when we connect to an external Webex site from our local ...