CSQ with no logged in Agents, how to go to Voicemail

[Andrew Hodgetts]

Hi,

I'm teaching myself UCCX scripting, and I've come across something I can't work out.

I've installed the basic_queue that comes with the script editor, and attached it to a defined CSQ without issue.

My problem is that when there are no agents servicing the queue, the call is placed in the queue. I would prefer for the call to be sent to Voicemail instead of being queued.

Is there a way to obtain the number of agents active on the associated queue, or is there a UCCX config setting somewhere to achieve this?

Appreciate any help you can provide.

Regards,

Andrew

[Andrew Hodgetts]

now that I finally created this post, I've found a solution.

using 'get reporting statistic' I was able to obtain the number of logged in agents. If this is less than 1, I 'dequeue' and then 'call redirect' to the Voicemail Pilot with 'Called Address' preserve on.