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CTI client can't failover to side A from side B

bo liu
Level 4
Level 4

hello everyone

now ,i have a question

i install ICM in a server and install PG CG CTI os server in another servier,of course the sideA and sideB always separate out.

the CTI clinet connected to CTI os server sideA,but when i shutdown the CTIOS sideA,or shutdown the server of PG CG CTI.the client display offline....

why this?

here is my config with CTIOS CG and PG

1 Accepted Solution

Accepted Solutions

Dass Prakash R
Level 1
Level 1

Hi,

Could you please check out the following points and update

1. Can you please check the connectivity from Agent Desktop to CTIOS Server (A and B Side)

2. Can you check the DNS configuration

3. You can also enter the CTIOS Server IP address and Hostname (A & B Side) in the host file of the Agent desktop and check whether you were able to connect

Hope this helps!!!

Thanks,

Dass

Please rate useful posts

View solution in original post

5 Replies 5

bo liu
Level 4
Level 4

here is my CUCM PG's config

Dass Prakash R
Level 1
Level 1

Hi,

Could you please check out the following points and update

1. Can you please check the connectivity from Agent Desktop to CTIOS Server (A and B Side)

2. Can you check the DNS configuration

3. You can also enter the CTIOS Server IP address and Hostname (A & B Side) in the host file of the Agent desktop and check whether you were able to connect

Hope this helps!!!

Thanks,

Dass

Please rate useful posts

thanks Dass

i'm not config the host file

HI ,

suspect you have some misconfiguration

In CTI server information : SYSTEM B , PORT : number value is misconfigured

Thanks

Vigeesh Kalathil Mohandas

hi vigeesh

sorry .... the SYSTEM B config is the same with A.......whether i need change the side B prot difference from A?