11-23-2012 01:16 AM - edited 03-14-2019 10:53 AM
hello everyone
now ,i have a question
i install ICM in a server and install PG CG CTI os server in another servier,of course the sideA and sideB always separate out.
the CTI clinet connected to CTI os server sideA,but when i shutdown the CTIOS sideA,or shutdown the server of PG CG CTI.the client display offline....
why this?
here is my config with CTIOS CG and PG
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11-26-2012 01:22 AM
Hi,
Could you please check out the following points and update
1. Can you please check the connectivity from Agent Desktop to CTIOS Server (A and B Side)
2. Can you check the DNS configuration
3. You can also enter the CTIOS Server IP address and Hostname (A & B Side) in the host file of the Agent desktop and check whether you were able to connect
Hope this helps!!!
Thanks,
Dass
Please rate useful posts
11-23-2012 01:23 AM
here is my CUCM PG's config
11-26-2012 01:22 AM
Hi,
Could you please check out the following points and update
1. Can you please check the connectivity from Agent Desktop to CTIOS Server (A and B Side)
2. Can you check the DNS configuration
3. You can also enter the CTIOS Server IP address and Hostname (A & B Side) in the host file of the Agent desktop and check whether you were able to connect
Hope this helps!!!
Thanks,
Dass
Please rate useful posts
11-26-2012 07:18 PM
thanks Dass
i'm not config the host file
11-26-2012 03:13 AM
HI ,
suspect you have some misconfiguration
In CTI server information : SYSTEM B , PORT : number value is misconfigured
Thanks
Vigeesh Kalathil Mohandas
11-26-2012 06:28 PM
hi vigeesh
sorry .... the SYSTEM B config is the same with A.......whether i need change the side B prot difference from A?
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