CTI OS agent Desktop Login problem

[chinmay.b]

Hi Guys,

I have a problem with CTI OS agent desktop 6.0

I get logged on to the CTI OS agent desktop but the "Make a Call " button dosent get highlighted.

when I click the "greyed out" button the agent desktop gives error and is closed.

Any help greatly appriciated.

thanks in advance

[jond]

Please provide the error the desktop is displaying.

[chinmay.b]

Hi ,

please find the error attached.

thanks

Chinmay

[bullett]

I assume you are in not ready state when attempting to make a call?

I have seen this issue previously. When installed on my laptop ctios failed with this error. When installed on a client machine with a direct through connection to a phone it works without issue. I assumed it was related to not having a phone directly connected. However a test install of ctios client co-resident on the server worked without issue so that may not have been the answer.

[chinmay.b]

Hi Guys,

Thanks for the support.

Resolved with help of Cisco TAC- Applied SR3 for CTI OS

regards

Chinmay