CTI OS Errors

[Muhammed Ashiq]

Hi,

We are using UCCE 11.6 with CTI-OS.

Recently we are getting following events in event viewer.Let me know if you can suggest.

• CTI OS Server's total amount of monitor mode connections is: 3. This exceeds CTI OS Server's limit of: 2.
• CTI OS Server has 9950 messages in queue.

Thanks.

[Gerry O'Rourke]

Check out the registry value on the CTIOS server for MaxMonitorMode 

It should be set to 5 I believe - see below.

See below links.

On the small CTIOS server.

Maximums for Two vCPU Small Agent PG OVAs
On this OVA, the numbers of each type of connection are linked. If you use more of one, you can have less of the other. On each Agent PG, you can have the following:

• A maximum of seven All-Event clients on the CTI server.
  A maximum of five monitor-mode connections on the CTI OS server.
  A combined maximum of nine All-Event clients and monitor-mode connections.

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_11_5_1/Installation/Guide/ucce_b_cti-os-system-manager-guide/ucce_b_cti-os-system-manager-guide_chapter_0111.html

Gerry

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_10_0_1/Design/design_guide/UCCE_BK_UEA1023D_00_unified-cce-design-guide/UCCE_BK_UEA1023D_00_unified-cce-design-guide_appendix_010000.html

[Muhammed Ashiq]

Need to create a registry here right if not found 'MaxMonitorMode' ?'

[Muhammed Ashiq]

Also how to check who is connected to CTI OS,

here it is saying 3.