Could you please let me know how to sort the agents by their status like ready/not ready/logout. Is it required for us to custom the application or is it available in the normal CTI OS supervisor toolkit. We are running on the version 8.0(1)
Paul, I think you're talking about the Cisco Supervisor Desktop, and not the CTIOS Supervisor desktop as mentioned by Dass.
The ctios supervisor desktop team lists are not sortable. You will need to create a custom desktop for that.
Edit: There is an example of an agent team list that comes with the ctios toolkit. On my install it was at:
C:\Program Files\Cisco Systems\CTIOS Client\CTIOS Toolkit\dotNet CIL\Samples\All Agents Sample.NET
As far as I remember these lists are sortable. Perhaps you can use this example in your custom app.