Hi,I am using IPCC enterprise ver 7.x ,IP-IVR for queing the calls and CTIOS client as agent desktop.I am looking forward to integrate it with third party application for CTI pop up.This third party application is having web interface and is using SQL database on the backend.My requirement is to configure a CTI pop up on the third party web application once the inbound call his sent to the CTIOS.
Please let me know if there is any standard procedure for implementing this.
The easiest way is to use the sample desktop provided in the CTIOS Toolkit and use Visual Studio VB.NET to add your own code.
You would normally extend the delivered or established event in the code to extract peripheral variables or ECC variables to send to your Web service, get back the results and parse the XML response, then launch a window showing the data you want to the agents.
Not difficult for a VB.NET coder. Just read the Programmer's Guide to see the classes and methods. Using some of the code in the Outbound application in the Toolkit as a guide to extracting PVs, ECC vars.