I want to use username in CTI Server Message OPEN_REQ Message for log in credentials instead of AgentId
Finesse login support this option but I can't find a way to use it in OPEN_REQ
Is there a way to do it?
In the floating part of OPEN_REQ there is ClientID, which is the user ID of the CTI client. And there is also ClientPassword-"The password of the user identified by ClientID."
Use the CONFIG_REQUEST_EVENT to request information on all agents in bridge mode prior to OPEN_REQ in agent mode. From the CONFIG_AGENT_EVENT messages you will receive, you can create a dictionary of all agent id's and corresponding login name.