Ctios client can not connect to ctios server

[adithyaudupa]

Hi,

In our new ICM 8.5 set up, the ctios client not able to connect to the ctios server. When i try to open connection through CIL I got the below errors. But the ctios server is active and up. But its not receiveing any events from the client.

05/13/2011 03:04:34.5091 CtiOsSession(54267293).OnCtiOsFailure, Server Connection Status: CTI OS Server Offline

05/13/2011 03:04:39.5082 CtiOsSession(54267293).FailOverConnect, Client connecting to [155.161.150.24], port [42028]

05/13/2011 03:04:39.5238 CILTest: CONNECTION FAILED to Server [155.161.150.24]

05/13/2011 03:04:39.5238 CtiOsSession(54267293).NotifyConnectionIsLost, Adding system event eSysCTIOSServerOffline

05/13/2011 03:04:39.5238 CtiOsSession(54267293).OnCtiOsFailure, FAILURE CODE(10)

ERROR MESSAGE: CTI OS Server Offline

Regards,

Adithya

[Christos Georgiadis]

Hi,

How about checking the ctios process and see its status ? Is it up?

Can you telnet to port 42028 ?

From cmd (agent's pc) issue the following

telnet 155.161.150.24 42028

I think the logs you pasted pretty much tell you what you need to check.

Regards,

Christos

[adithyaudupa]

Hi Christos,

I can see the process CTIOSServerNode.exe running on the server. And also I can telnet thru the port 42028 from the client m/c.

Is this error messages related to the Security setting mismatch between the CTIOS client and server?

Regards,

Adithya

[adithyaudupa]

Hi Christos,

The issue was due to the security mismatch between the ctios server and client. Its resolved after we disable the security in the ctios server.

Regards,

Adithya

[Christos Georgiadis]

Hi Adithya,

Thanks a lot for posting back the solution to this!

Christos

[mitchdawson]

Hi Adithya,

What exactly did you change on the server?

Regards

Mitch

[adithyaudupa]

Hi Mitch,

On the CTIOS server we have disabled the security on th below registry by changing the value to 0.

HKEY_LOCAL_MACHINE\SOFTWARE\Cisco Systems, Inc.\Ctios\CTIOS_\CTIOS1\server\security

Thanks and Regards,

Adithya

[Belevtsov]

That's it! Thank you much.