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CTIOS ERROR

Hello All,

 

One of the agent in my customer environment is receiving below error in CTIOS Client. Please find the UCCE Environment details

 

UCCE:10.5

Customized CTIOS CLIENT

Any input on this would be really appreciated

 

3 REPLIES 3
Murali_s
Beginner

Hey karthik,

 

Can u pls clarify if this  error msg occurence, doe it happen even there are no calls offered or is it only when a conference is initiated? You can also check the JGW and PIM logs.

 

 

Cheers

MD

Reena Mundary
Beginner

Hi,

what's the Version of CUCM?

You are using CIPC/Hard Phone.

1. Check if Speakerphone had been disabled,  try to enabled it and check.

2. check if auto answer is configured for headset , but headset is not plugged in.

 

If this is the only agent facing issue . try to compare the configuration of other agent phone and change the settings?

Reena Mundary
Beginner

Please let me know when exactly agent is getting this error

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