Please let me know when

karthikeyan swaminathan · ‎03-02-2015

Hello All,

One of the agent in my customer environment is receiving below error in CTIOS Client. Please find the UCCE Environment details

UCCE:10.5

Customized CTIOS CLIENT

Any input on this would be really appreciated

Murali_s · ‎03-03-2015

Hey karthik,

Can u pls clarify if this error msg occurence, doe it happen even there are no calls offered or is it only when a conference is initiated? You can also check the JGW and PIM logs.

Cheers

MD

Reena Mundary · ‎03-03-2015

Hi,

what's the Version of CUCM?

You are using CIPC/Hard Phone.

1. Check if Speakerphone had been disabled, try to enabled it and check.

2. check if auto answer is configured for headset , but headset is not plugged in.

If this is the only agent facing issue . try to compare the configuration of other agent phone and change the settings?

Reena Mundary · ‎03-03-2015

Please let me know when exactly agent is getting this error

CTIOS ERROR