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CTIOS integration with ITSM Tools

Dear All,

 
As a part of a POC we want to integrate ITSM tools like ServiceNow with UCCE, we are using CTIOS as agent desktop, We are aware of this type of integration using CAD or finesse where we can invoke a webservice to open the ITSM tool, but in case of CTIOS we have not done this integration, Do we need any connectors from CISCO to achieve this, please suggest  possible ways to achieve this.

Thanks & Regards,

Thilak

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