CTIOS Logout Automatically

[usman.amjad]

I am facing the problem of CTIOS Logout issue agent is logout from CTIOS automatically during the call. below are the 3 errors on RTMT when agent was logged out. can any body help me to find out the route cause.

ccm:   146048: Jan 25 00:01:57.360 UTC :   %CCM_CALLMANAGER-CALLMANAGER-3-StationEventAlert: Station alert.   Protocol:SCCP TCP ProcessID:2.100.7.1287820 Device Text:7:   Name=SEP001E7A268EB5 Load= SCCP41.8-3-1S TFTP Timeout Param1:0 Param2:0   Cluster ID:StandAloneCluster Node ID:IPCCNAMSUB1

ccm:   146043: Jan 25 00:01:14.531 UTC :   %CCM_CALLMANAGER-CALLMANAGER-3-DeviceTransientConnection: Transient   connection attempt. Connecting Port:52335 Device name [Optional].:

ccm:   146042: Jan 25 00:01:14.404 UTC :   %CCM_CALLMANAGER-CALLMANAGER-3-DeviceUnregistered: Device unregistered

Regards.

Usman Amjad

[Gajanan Pande]

If I were to co-relate it, It's evident that due to phone unregistration, call got dropped. Can you verify if the phone has any issues in getting it's firmware upgraded ( if phones are supposed to get upgraded with latest available load  ) ?

I would any how suggest to upgrade phone load to the latest version to eliminate any packet drop chances at phone side.

Lemme know how it goes.

GP.