We would like to get the similar information with FINESSE that we had with CTIOS as follow:
Is there a document which describe similar CTIOS data versus FINESSE DATA ?
Note: I looked at the Cisco Finesse Web Services Developer Guide were we can eventually retreive the number of agents with the AGENT API. i.e http://<finesse_server>/finesse/api/Users/
However there doesnt seem to provide all the different counter I am looking for.
Go to Solution.
Finesse does not have that data. You must either get it from CUIC or from UCCE/UCCX directly.
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