CTIOS realtime data status similarity with Finesse

[NICNGUYEN]

We would like to get the similar information with FINESSE that we had with CTIOS as follow:

CLASS: Win32_PerfFormattedData_CiscoICMCTIOS_CiscoICMCTIOS

CTIOSActiveClientConnections

CTIOSActiveCalls

CTIOSCTIMessageReceiveRatemsgPersec

CTIOSCTIMessageSendRatemsgPersec

CTIOSCLIENTReceiveMessageRatemsgPersec

CTIOSCLIENTSendMessageRatemsgPersec

CTIOSServiceBrokerQueueSize

Is there a document which describe similar CTIOS data versus FINESSE DATA ?

Note: I looked at the Cisco Finesse Web Services Developer Guide were  we can eventually retreive the number of agents with the AGENT API. i.e http://<finesse_server>/finesse/api/Users/   

However there doesnt seem to provide all the different counter I am looking for.

[dekwan · Accepted solution]

Hi,

Finesse does not have that data. You must either get it from CUIC or from UCCE/UCCX directly.

Thanx,

Denise