UCCE has very interesting mechanism of monitoring basic parameters for CTIOS server. If we look at SNMP OID numbers we can see that the parameters from menu bar can be obtained to external monitoring system (cccaCtiOsActiveClients, cccaCtiOsActiveMonitors, cccaCtiOsCallsInProgress, cccaCtiOsCallsFailed). We can also find the static parameters that are related to system configuration like (cccaCtiOsServerName, cccaCtiOsPeripheralName, cccaCtiOsPeripheralType, cccaCtiOsCgSideAName, cccaCtiOsCgSideBName, cccaCtiOsPeerName).
Usually all the parameters are available but sometimes we observe that only static ones are presented. What can be the cause that the dynamic parameters are not presented in SNMP (all the dynamic parameters return 0 although the menu bar of CTIOS process show those statistics) ?
Can this behavior be related to CTIOS errors like:
15:05:32:466 CTIOS1-ctios Trace: IOCPConnectionMgrThread,Client[02553, 05DEF398]:Pending Writes(8000) Exceeds Limit(8000)Client disconnected by CTIOS Server,Client(2553) at Address(172.17.228.238),Total Client pending write operations is (8000) for (197) Client(s) connected,LastWriteResponseTime(0 ms)
I would like to use the UCCX API in the following scenario and was wondering if anyone could point me in the right direction: Agent Places outbound call using FinesseAgent Ends CallFinesse Automatically Dials Extension 12345 I've tried using&nbs...
Team, Here's an overview of Webex Teams Developer resources.Do you have a nice use-case, app, sample code, etc? Please comment and I will add it!
Webex Developer PortalDeveloper blog Developer suppor...
Did a little birdie tell you that there is a UI refresh of the Finesse desktop in 12.0? Are you worried that the custom gadget(s) that you spent so many hours building will no longer work? Did you hear that there will be agent to agent chat in this releas...
Reqested to display a CUIC report in Finesse Agent Desktop
User wanted stats from a report they had created in CUIC to be displayed as a new tab in Finesse Agent Desktop.
Attached is a solution I got to work us...
I am working on a Webex Teams Bot. It was quite complicated to find all the necessary information to have a running webhook in python. Therefore, I am sharing a simple way to do it here.
It is necessary to have