10-19-2011 06:46 AM - edited 03-14-2019 08:44 AM
Hello,
we have a CUCCX 8.0.2.11003-10 cluster.
We would like to modify the ring no answer time (i.e., when an agent doesn't answer to a call, and the call goes to another agent).
How can we get this operation?
TIA and regards.
Solved! Go to Solution.
10-19-2011 06:52 AM
The connect timer is in the Select Resource step in your script. Set that value in seconds to change how long we try a given agent. If you have the Connect flag set to false and you're using a separate Connect step to send the call to an agent, the timer will be there instead of on Select Resource. I would recommend not going above ~40-50 seconds; there are odd things that happen with reports and real-time reporting if ring times are too long.
10-19-2011 06:52 AM
The connect timer is in the Select Resource step in your script. Set that value in seconds to change how long we try a given agent. If you have the Connect flag set to false and you're using a separate Connect step to send the call to an agent, the timer will be there instead of on Select Resource. I would recommend not going above ~40-50 seconds; there are odd things that happen with reports and real-time reporting if ring times are too long.
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