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raziel78kain
Explorer

CUCCX 8.0.2.11003-10: how to modify ring no answer time?

Hello,

we have a CUCCX 8.0.2.11003-10 cluster.

We would like to modify the ring no answer time (i.e., when an agent doesn't answer to a call, and the call goes to another agent).

How can we get this operation?

TIA and regards.

1 ACCEPTED SOLUTION

Accepted Solutions
jasyoung
Rising star

The connect timer is in the Select Resource step in your script. Set that value in seconds to change how long we try a given agent. If you have the Connect flag set to false and you're using a separate Connect step to send the call to an agent, the timer will be there instead of on Select Resource. I would recommend not going above ~40-50 seconds; there are odd things  that happen with reports and real-time reporting if ring times are too  long.

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1 REPLY 1
jasyoung
Rising star

The connect timer is in the Select Resource step in your script. Set that value in seconds to change how long we try a given agent. If you have the Connect flag set to false and you're using a separate Connect step to send the call to an agent, the timer will be there instead of on Select Resource. I would recommend not going above ~40-50 seconds; there are odd things  that happen with reports and real-time reporting if ring times are too  long.

View solution in original post

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