CUCCX 8.0 - Database queries for records without using Cisco Historical Reports

[shikamarunara]

I have some users in our environment who would like to do custom queries off of our call center database, they find Cisco Historical Reports restrictive.  Is there a document that explains how this can be done?

[Ronald Reif · Accepted solution]

Shikamarunara,

If you find that by doing this yourself is cumbersome and you would like to know about a 3rd Party application that can

easily do this for you, please let me know.

Our solution provides for drag and drop functionality to create, manage and store custom reports - without effecting the

performance of the UCCX Server.

Ron Reif

651-635-2822

rreif at SMSI dot com