12-13-2017 01:37 AM - edited 03-14-2019 05:46 PM
Hi to everyone.
We have a Standalone CCX version 10.0.1
All the services are automatically restarting every 30-40 minutes.
I'v done a full Restart of the CCX but nothing changed.
What can I do and does anyone know why is this happening??
Solved! Go to Solution.
01-15-2018 11:16 PM - edited 01-15-2018 11:17 PM
Dear all.
The problem was solved by upgrading the CUCCX.
In fact when I tried to upgrade the current version it crashed so I had to do a clean install again, restore it from the Backup and afterwards I did an upgrade.
12-17-2017 11:43 PM
12-19-2017 02:16 AM
Dear Deepak,
Now I face this issue but can't open case to CISCO TAC. You had any workaround to fix this issue?
12-19-2017 03:55 AM
12-19-2017 04:03 AM
12-19-2017 03:10 AM
Dear Deepack.
I can see the bellow output.
admin:file tail install system-history.log
12/18/2017 20:05:15 | root: Boot 10.0.1.10000-56 Start
12/18/2017 21:06:40 | root: Boot 10.0.1.10000-56 Start
12/18/2017 22:06:09 | root: Boot 10.0.1.10000-56 Start
12/18/2017 23:04:33 | root: Boot 10.0.1.10000-56 Start
12/19/2017 00:05:37 | root: Boot 10.0.1.10000-56 Start
12/19/2017 01:06:14 | root: Boot 10.0.1.10000-56 Start
12/19/2017 02:06:40 | root: Boot 10.0.1.10000-56 Start
12/19/2017 03:08:30 | root: Boot 10.0.1.10000-56 Start
12/19/2017 04:06:29 | root: Boot 10.0.1.10000-56 Start
12/19/2017 12:07:50 | root: Boot 10.0.1.10000-56 Start
In order to collect System event viewer and application logs I go to RTMT=>Trace & Log Central=>Collect Files=>Next=>I choose both the: Event Viewer-Application Log and Event-Viewer-System Log but I can't see the "Daemon" logs you wrote..
Am I doing something wrong?
Thank you.
12-19-2017 03:53 AM
Hi,
The logs you have collected are correct (Event Viewer-Application Log and Event-Viewer-System Log)
Now open the above logs and look for the following events just before 12/19/2017 12:07:50
wow-uccx daemon 5 auditd[7351]: Audit daemon rotating log files
wow-uccx daemon 6 auditd[7351]: The audit daemon is exiting.
wow-uccx daemon 5 auditd[7351]: Audit daemon rotating log files
wow-uccx syslog 6 syslogd 1.4.1: restart.
Also raise a TAC case for this issue as the workaround needs to be performed from the root. As a permanent fix, kindly upgrade to a higher release. Preferebaly 10.6.1 SU3,11.5.1 SU1 or 11.6.
Thanks and Regards,
Deepak Nair
12-19-2017 04:25 AM
Yes my friend I found the "daemon rotating log files" messages you describe.
Upgrading was the plan from the beginning but I wanted to see if I can fix it by someway.
Thanks a lot for the prompt replies.
01-15-2018 11:16 PM - edited 01-15-2018 11:17 PM
Dear all.
The problem was solved by upgrading the CUCCX.
In fact when I tried to upgrade the current version it crashed so I had to do a clean install again, restore it from the Backup and afterwards I did an upgrade.
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