CUCM 9.1.1a - UCCX Support

[gpsriramdc]

Hi All,

I could not able to find the CUCM 9.1.1(a) [ 9.1.1.20000-5] in the UCCX Compatiblity matrix. How we can proceed on this ?

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility/matrix/crscomtx.pdf

[skilambi]

Any minor patch is included within that major release so if 9.1 is supported then the minor patch is good

Thanks

Srini

[Gajanan Pande]

Sriram,

What Srini said is indeed right. Btw, which UCCX version are you checking compatibility with?

UCCX 9.0.2 is out & that too is compatible with CUCM 9.1.1a.

GP.

[gpsriramdc]

Hi Srini & Gajanan,

Thanks for the input. I'm checking for the UCCX Version 8.5.1 ( SU3) . I can't go for the UCCX 9.X due to some hardware dependncies .

Thanks

Sriram.P

[Paul McGurn]

UCCX 8.5(q) SU4 is compatible with CUCM 9.1(1a).  SU4 included a compatibility update to allow the use of Cisco Jabber as a phone (soft phone mode only).  That said, I wouldn't recommend Cisco Jabber for contact center agents due to the call popup that it has when the agent phone rings, which steals focus from CAD.