cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Announcements

AMA-CUCM Troubleshooting: Best Practices for Reading Trace Files

179
Views
0
Helpful
1
Replies
Highlighted
Enthusiast

CUCM GlobalCallID in UCCX

Hi all,

 

Is there a way for UCCX-IVR to query/retrieve (DB / API) CUCM GlobalCallID and use it for Finesse screenpop / other purpose?

 

Thanks!

-JT-

Everyone's tags (5)
1 REPLY 1
VIP Advisor

Re: CUCM GlobalCallID in UCCX

I do believe so.

 

/* Get the Implementation ID, which is a String and looks like G/N, where G is the Global Call ID, and the N is...well...actually, I cannot think of what it is at the moment, but it's not needed ;) */
impl = Get Contact Info (Implementation ID)

/* Strip off that bit at the end that I don't know what it is */
If (impl != null && impl.trim() != "")
  True
/* Strip off last two characters */ Set impl = impl.substring(0, impl.length() - 2) /* Use the Set Enterprise Info step to send to Finesse */ Set Enterprise Info ("user.global_callid" = impl) False /* Can't do anything with a bad value */

Anthony Holloway

Please use the star ratings to help drive great content to the top of searches.
CreatePlease to create content
Content for Community-Ad
August's Community Spotlight Awards