CUCM GlobalCallID in UCCX

[lohjintiam]

Hi all,

Is there a way for UCCX-IVR to query/retrieve (DB / API) CUCM GlobalCallID and use it for Finesse screenpop / other purpose?

Thanks!

-JT-

[Anthony Holloway]

I do believe so.

/* Get the Implementation ID, which is a String and looks like G/N, where G is the Global Call ID, and the N is...well...actually, I cannot think of what it is at the moment, but it's not needed ;) */
impl = Get Contact Info (Implementation ID)

/* Strip off that bit at the end that I don't know what it is */
If (impl != null && impl.trim() != "")
  True
    /* Strip off last two characters */
    Set impl = impl.substring(0, impl.length() - 2)
    /* Use the Set Enterprise Info step to send to Finesse */
    Set Enterprise Info ("user.global_callid" = impl)
  False
    /* Can't do anything with a bad value */