11-15-2019 09:38 AM
Hi,
IPCC extension option is not present in user page CUCM 12.5.
How to bring this option. I have to configure UCCX.
BR
Abdul Karim
11-15-2019 11:29 AM
03-10-2021 03:50 AM
I am facing the same issue. IPCC Express Installed is False in CUCM
UCCX is installed and I can find rmcm, jtapi and CTI ports in CUCM. But only the IPCC extension option is not available under user
06-17-2021 01:20 PM
Hello Abdul,
Before integrating UCCX with CUCM, you should be able to change the IPCC extension. To begin, go to ccmadmin - User Management - End User - Find (User to whom you wish to grant IPCC/UCCX access). - IPCC Extension - Directory Number Associations You will be able to insert your IPCC Extension here. Hopefully, your UCCX integration went smoothly; after you add the IPCC extension, your resource should appear in UCCX.
06-17-2021 01:20 PM
07-05-2021 05:56 PM - edited 07-05-2021 05:57 PM
Under Enterprise parameter If "IPCC Express Installed" shows False then from CUCM Publisher run this command
run sql update processconfig set paramvalue="T" where paramname like '%nstalled%'
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