CUCM PG error on Diagnostic Framework webpage

[Anandhi.Iyyanar]

Hi All,

We observed error/warning on CUCM PG as below.

From logs there is no much evidence. only below information is available.

09:28:22:313 PG1A-pim1 Trace: ****************************************.

09:28:22:313 PG1A-pim1 Trace: Total Locks =   136892    Avg Lock Ms =       0.09 Max Lock ms =      780    Max Lock ThreadID=8128.

09:28:22:313 PG1A-pim1 Trace: Total Waits =   136892    Avg Wait Ms =       0.01 Max Wait ms =      670    Max Wait ThreadID=9056.

09:28:22:313 PG1A-pim1 Trace: Active Calls = 98 .

09:28:22:313 PG1A-pim1 Trace: 1 ERROR ALERTS - Latest: 4 :24:43 DialedNumber.

09:28:22:313 PG1A-pim1 Trace: ********************************************************************************.

09:28:22:313 PG1A-pim1 Trace: ****************************************.

09:28:22:313 PG1A-pim1 Trace: AG Statistics: Total Count =     372, AG Start Delay Count =     252, Max AG Start Delay =    1841 ms, Routing Delay Count =       0.

09:28:22:313 PG1A-pim1 Trace: AG Routing Delay Threshold = 5000 ms, AG Start Delay Threshold = 500 ms.

09:28:22:313 PG1A-pim1 Trace: ********************************************************************************.

Attaching the pim logs for further reference. Any help on this would be highly appreciated.

Thanks,

Anandhi.

[Bharath]

Hi,

From the logs provided, i'm seeing an alert in CSTASupervisorAssist.

04:24:43:828 PG1A-pim1 Trace: DeskLinkPeripheral::SetAlert - (TelephonyDriver::CSTASupervisorAssist) Setting ERROR Alert #1 - 4 :24:43 DialedNumber . 

This occurs when agents are selecting the SupervisorAssist button on their phone when it is not configured.