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CUCM PG PIM - High Call count "In progress" status

dhatchina120584
Level 1
Level 1

Hi All,

 

We have CUCM PG's in our environment, In one of the PG we found "in progress" call count was higher(even midnight also) than other PG's, verified in "Peripheral Real time table" also and found in progress call count is high compare to other PG's. But supervisor for the respective PG confirmed , calls count is very less during that time. Because agents are not taking that many calls in midnight timing.

 

In the PG diagnostic process we can see some "Instrument" error warning message for this PIM. Will this error message be the reason for the high call "in progress" count issue? attached the screenshot.

 

Please advise..

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