CUCM Subscriber UCCX Connectivity

[1994.faheem]

Dear all,

we have a CUCM, CUCM sub, UCCX Servers.

When CUCM goes down CUCM sub getting registered with all phones except CTI Route point.

thats why CUCM Sub and UCCX connectivity not working fine.

can u help me to find this.

[Dennis Mink · Accepted solution]

does the devicepool that the route points are assigned to, contain a call manager group with two cucms in it?

[1994.faheem]

i checked and verified all servers are in the same device pool

[Dennis Mink]

on UCCX check the following components:

AXL Service Provider
JTAPI Provider for Unified CM Telephony Subsystem
JTAPI Provider for Resource Manager/Contact Manager Subsystem

on make sure you point them to a set of CUCMs

[1994.faheem]

all these are set with CUCM and CUCM sub

[1994.faheem]

Guys it will works after restarting all the servers like CUCM pub, CUCM sub, UCCX