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1994.faheem
Beginner

CUCM Subscriber UCCX Connectivity

Dear all,

we have a CUCM, CUCM sub, UCCX Servers.

When CUCM goes down CUCM sub getting registered with all phones except CTI Route point.

thats why CUCM Sub and UCCX connectivity not working fine.

can u help me to find this.

1 ACCEPTED SOLUTION

Accepted Solutions
Dennis Mink
Advisor

does the devicepool that the route points are assigned to, contain a call manager group with two cucms in it?

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View solution in original post

5 REPLIES 5
Dennis Mink
Advisor

does the devicepool that the route points are assigned to, contain a call manager group with two cucms in it?

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i checked and verified all servers are in the same device pool

on UCCX check the following components:

AXL Service Provider
JTAPI Provider for Unified CM Telephony Subsystem
JTAPI Provider for Resource Manager/Contact Manager Subsystem

on make sure you point them to a set of CUCMs

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all these are set with CUCM and CUCM sub

1994.faheem
Beginner

Guys it will works after restarting all the servers like CUCM pub, CUCM sub, UCCX

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