CUCM Upgrade and PCCE

[rmanakadav]

Hi Team,

We are planning to do a minor cucm upgrade from version 12.5.1.18901-1 to 12.5.1.21900-29.

Just checking if we need to upgrade JTAPI also from PG as part of this upgrade .If so can someone confirm the steps

Also what other updates need to make in PCCE side as part of this upgrade.

Please let me know

[bill.king1 · Accepted solution]

Yes, you will want to upgrade JTAPI, here's where that's outlined in the documentation.
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_12_6_1/installation/guide/ucce_b_12_6_1-install_upgrade_guide/ucce_b_12_6_1-install_upgrade_guide_chapter_01000.html#UCCE_TK_IE5A45CA_00