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CUIC 11.5 Reports showing Loading View in Chrome

Muhammed Ashiq
Beginner
Beginner

Hi there,

We are using CUIC11.5 with UCCE11.5.

From last week reports in google chrome shows loading view and nothing shows up.

It is seen only in one PC and works fine in another PC.

Need Help 

1 ACCEPTED SOLUTION

Accepted Solutions

You can open a TAC case to install a patch. There’s an indentified bug for CUIC with Chrome 67 version

Bug- https://quickview.cloudapps.cisco.com/quickview/bug/CSCvj74116

https://supportforums.cisco.com/t5/contact-center/finnesse-reports-fail-to-load-after-chrome-update/td-p/3392087

Hope this helps
Cheers
Rath!

***Please rate helpful posts***

View solution in original post

5 REPLIES 5

Amer rajai Sha'er
Rising star
Rising star

If Google chrome version is 67.0.3396.62 then there is a BUG, cisco TAC has a work around file for it and cisco is going to release a new COP file very soon to fix this issue.

 

Amer

the version is 67.0.3396.79

You can open a TAC case to install a patch. There’s an indentified bug for CUIC with Chrome 67 version

Bug- https://quickview.cloudapps.cisco.com/quickview/bug/CSCvj74116

https://supportforums.cisco.com/t5/contact-center/finnesse-reports-fail-to-load-after-chrome-update/td-p/3392087

Hope this helps
Cheers
Rath!

***Please rate helpful posts***

Opened the TAC 

thanks