Hi there,
I'm using PCCE CUIC 12.0 to customize a report for client, at which the customized report is getting the fields in 2 stock templates.
One of the templates is "Agent Not Ready Historical". I copied the query from stock template and created a new report definition without editing the query, I'm trying to mimic the output of the stock report.
Here, I wish to get the Aux0 - Aux9 fields updated with configured Reason Codes.
For example, Aux1 field should be "Lunch" instead of "Aux1". What I am getting are "Aux0", "Aux1" ... "Aux9".
Anyone would be able to advise on how can I make the "Aux" fields updated with Reason Codes?
Thank You.
