CUIC 9.x Historical not displaying data

[Sheraz Saeed Lodhi]

Dear All,

One of my customer facing a issue that in CUIC historical data is missing while real time report and webview imported reports are working fine.

CUIC versio is 9.0.x while UCCE is also 9.x.

[Coty Condry]

I am having this problem in my lab as well (though it's version 10.5). I was able to get data by failing over CUIC historical data to the A-side, which had the historical data, while B-side did not have the data. I tried the steps in this post to make sure my Agent PG's site name was matching both Distributer servers. Does anyone else have any steps we can try?

[Sheraz Saeed Lodhi]

Gents,

The problem has solved as i access their system and found they have configured the HDB Db name in historical while it should be AW DB. Once i have put the AW DB in Historical it worked.

[Rajesh kumar P]

Sheraz, you having precision queue or skill group in your environment ? And please let me know the exact version of CUIC.